Nondiscrimination and Language Assistance

Our nondiscrimination commitment

MD Senior Care Medical Group complies with applicable federal civil rights laws. We do not unlawfully discriminate, exclude people, or treat them differently because of race, color, national origin, including limited English proficiency and primary language, sex, age, or disability.

Consistent with applicable California law, we also do not unlawfully discriminate based on religion, ancestry, medical condition, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, citizenship, primary language, immigration status, or another characteristic protected by law.

These protections apply to access to our programs, activities, communications, and services. They do not change coverage, eligibility, medical necessity, or network rules that are applied lawfully and without discrimination.

Free disability communication assistance

We provide reasonable modifications and appropriate auxiliary aids and services, free of charge and in a timely manner, when needed to communicate effectively with us. Depending on the person's needs, assistance may include:

• qualified sign language interpreters;
• information in large print, audio, electronic, or another accessible format;
• support using an alternative communication method; and
• a reasonable modification to a policy, practice, or procedure when required by law.

Call (844) 213-8836 or use 711 for California Relay Service. You may also tell any member of our staff that you need assistance.

Free language assistance

We provide qualified interpreters and translated information free of charge when needed for meaningful access to our services. Language assistance should be accurate, timely, and provided in a way that protects privacy and independence.

You do not need to bring your own interpreter. We generally will not rely on a child or an accompanying adult to interpret except in the limited circumstances permitted by law. Call (844) 213-8836 or tell any member of our staff which language you prefer.

Language assistance notices

Notices are provided below in English and the 15 languages most commonly spoken by people with limited English proficiency in California. Assistance can also be requested in other languages. 711 is the relay access number; it is not a separate MD Senior Care TTY line.

• English

  ATTENTION: If you speak a language other than English, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call (844) 213-8836 (TTY: 711) or speak to your provider.

• Español (Spanish)

  ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. También están disponibles de forma gratuita ayuda y servicios auxiliares apropiados para proporcionar información en formatos accesibles. Llame al (844) 213-8836 (TTY: 711) o hable con su proveedor.

• 简体中文 (Simplified Chinese)

  注意：如果您说中文，我们将免费为您提供语言协助服务。我们还免费提供适当的辅助工具和服务，以无障碍格式提供信息。致电 (844) 213-8836（文本电话：711）或咨询您的服务提供商。

• Tiếng Việt (Vietnamese)

  LƯU Ý: Nếu bạn nói tiếng Việt, chúng tôi cung cấp miễn phí các dịch vụ hỗ trợ ngôn ngữ. Các hỗ trợ dịch vụ phù hợp để cung cấp thông tin theo các định dạng dễ tiếp cận cũng được cung cấp miễn phí. Vui lòng gọi theo số (844) 213-8836 (Người khuyết tật: 711) hoặc trao đổi với người cung cấp dịch vụ của bạn.

• Tagalog

  PAALALA: Kung nagsasalita ka ng Tagalog, magagamit mo ang mga libreng serbisyong tulong sa wika. Magagamit din nang libre ang mga naaangkop na auxiliary na tulong at serbisyo upang magbigay ng impormasyon sa mga naa-access na format. Tumawag sa (844) 213-8836 (TTY: 711) o makipag-usap sa iyong provider.

• 한국어 (Korean)

  주의: 한국어를 사용하시는 경우 무료 언어 지원 서비스를 이용하실 수 있습니다. 이용 가능한 형식으로 정보를 제공하는 적절한 보조 기구 및 서비스도 무료로 제공됩니다. (844) 213-8836(TTY: 711)번으로 전화하거나 서비스 제공업체에 문의하십시오.

• Հայերեն (Armenian)

  ՈՒՇԱԴՐՈՒԹՅՈՒՆ. Եթե խոսում եք հայերեն, Դուք կարող եք օգտվել լեզվական աջակցության անվճար ծառայություններից: Մատչելի ձևաչափերով տեղեկատվություն տրամադրելու համապատասխան օժանդակ միջոցներն ու ծառայությունները նույնպես տրամադրվում են անվճար: Զանգահարեք (844) 213-8836 հեռախոսահամարով (TTY՝ 711) կամ խոսեք Ձեր մատակարարի հետ:

• فارسی (Persian (Farsi))

  توجه: اگر فارسی صحبت می‌کنید، خدمات پشتیبانی ‌زبانی رایگان در دسترس شما قرار دارد. همچنین کمک‌ها و خدمات پشتیبانی مناسب برای ارائه اطلاعات در قالب‌های قابل دسترس،‌ به‌طور رایگان موجود می‌باشند. با شماره (844) 213-8836 (تله‌تایپ: 711) ‎‎تماس بگیرید یا با ارائه‌دهنده خود صحبت کنید.

• Русский (Russian)

  ВНИМАНИЕ: Если вы говорите на русский, вам доступны бесплатные услуги языковой поддержки. Соответствующие вспомогательные средства и услуги по предоставлению информации в доступных форматах также предоставляются бесплатно. Позвоните по телефону (844) 213-8836 (TTY: 711) или обратитесь к своему поставщику услуг.

• 日本語 (Japanese)

  注：日本語を話される場合、無料の言語支援サービスをご利用いただけます。アクセシブル（誰もが利用できるよう配慮された）な形式で情報を提供するための適切な補助支援やサービスも無料でご利用いただけます。(844) 213-8836（TTY：711）までお電話ください。または、ご利用の事業者にご相談ください。

• العربية (Arabic)

  تنبيه: إذا كنت تتحدث اللغة العربية، فستتوفر لك خدمات المساعدة اللغوية المجانية. كما تتوفر وسائل مساعدة وخدمات مناسبة لتوفير المعلومات بتنسيقات يمكن الوصول إليها مجانًا. اتصل على الرقم (844) 213-8836 (711) أو تحدث إلى مقدم الخدمة.

• ਪੰਜਾਬੀ (Punjabi)

  ਧਿਆਨ ਦਿਓ: ਜੇ ਤੁਸੀਂ ਪੰਜਾਬੀ ਬੋਲਦੇ ਹੋ, ਤਾਂ ਤੁਹਾਡੇ ਲਈ ਮੁਫ਼ਤ ਭਾਸ਼ਾ ਸਹਾਇਤਾ ਸੇਵਾਵਾਂ ਉਪਲਬਧ ਹੁੰਦੀਆਂ ਹਨ। ਪਹੁੰਚਯੋਗ ਫਾਰਮੈਟਾਂ ਵਿੱਚ ਜਾਣਕਾਰੀ ਪ੍ਰਦਾਨ ਕਰਨ ਲਈ ਢੁਕਵੇਂ ਪੂਰਕ ਸਹਾਇਕ ਸਾਧਨ ਅਤੇ ਸੇਵਾਵਾਂ ਵੀ ਮੁਫ਼ਤ ਵਿੱਚ ਉਪਲਬਧ ਹੁੰਦੀਆਂ ਹਨ। (844) 213-8836 (TTY: 711) ‘ਤੇ ਕਾਲ ਕਰੋ ਜਾਂ ਆਪਣੇ ਪ੍ਰਦਾਤਾ ਨਾਲ ਗੱਲ ਕਰੋ।

• ភាសាខ្មែរ (Khmer)

  សូមយកចិត្តទុកដាក់៖ ប្រសិនបើអ្នកនិយាយ ភាសាខ្មែរ សេវាកម្មជំនួយភាសា​ឥតគិតថ្លៃគឺមានសម្រាប់អ្នក។ ជំនួយ និងសេវាកម្មដែលជាការជួយដ៏សមរម្យ ក្នុងការផ្តល់ព័ត៌មានតាមទម្រង់ដែលអាចចូលប្រើប្រាស់បាន ក៏អាចរកបាន​ដោយឥតគិតថ្លៃផងដែរ។ ហៅទូរសព្ទទៅ (844) 213-8836 (TTY: 711) ឬនិយាយទៅកាន់អ្នកផ្តល់សេវារបស់អ្នក។

• Hmoob (Hmong)

  LUS CEEV TSHWJ XEEB: Yog hais tias koj hais Lus Hmoob muaj cov kev pab cuam txhais lus pub dawb rau koj. Cov kev pab thiab cov kev pab cuam ntxiv uas tsim nyog txhawm rau muab lus qhia paub ua cov hom ntaub ntawv uas tuaj yeem nkag cuag tau rau los kuj yeej tseem muaj pab dawb tsis xam tus nqi dab tsi ib yam nkaus. Hu rau (844) 213-8836 (TTY: 711) los sis sib tham nrog koj tus kws muab kev saib xyuas kho mob.

• हिन्दी (Hindi)

  ध्यान दें: यदि आप हिंदी बोलते हैं, तो आपके लिए निःशुल्क भाषा सहायता सेवाएं उपलब्ध होती हैं। सुलभ प्रारूपों में जानकारी प्रदान करने के लिए उपयुक्त सहायक साधन और सेवाएँ भी निःशुल्क उपलब्ध हैं। (844) 213-8836 (TTY: 711) पर कॉल करें या अपने प्रदाता से बात करें।

• ภาษาไทย (Thai)

  หมายเหตุ: หากคุณใช้ภาษา ไทย เรามีบริการความช่วยเหลือด้านภาษาฟรี นอกจากนี้ ยังมีเครื่องมือและบริการช่วยเหลือเพื่อให้ข้อมูลในรูปแบบที่เข้าถึงได้โดยไม่เสียค่าใช้จ่าย โปรดโทรติดต่อ (844) 213-8836 (TTY: 711) หรือปรึกษาผู้ให้บริการของคุณ

How to request help

To request language assistance, an auxiliary aid or service, an accessible format, or a reasonable modification:

Tell us the type of assistance you need, the language or format you prefer, and how we should contact you. Advance notice can be helpful for some services but is not a condition for asking.

File a civil rights grievance with us

If you believe MD Senior Care failed to provide communication assistance or discriminated against you, you may file a grievance by phone or mail using the information above. Ask for the Civil Rights and Language Access Coordinator.

We can help you prepare a grievance and can provide assistance in another language or format. Filing a grievance will not affect your care, benefits, or services, and retaliation is prohibited.

Using our grievance process does not prevent you from contacting a government civil rights agency, and it does not extend any external filing deadline.

External civil rights complaints

You may contact a government civil rights agency directly. You do not need to finish our grievance process first. HHS OCR generally requires a written complaint within 180 days of when you learned of the alleged discriminatory act or omission. OCR may extend this period for good cause. California CRD generally requires an Unruh Act complaint within one year of the alleged discriminatory act. Using our process does not extend an outside filing deadline.

Official civil rights resources

• HHS Office for Civil Rights: Laws and guidance, including Section 1557
• ADA.gov: Effective communication
• California DHCS: Nondiscrimination and language access